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Shipping policy

Shipping Policy

Desi Bazar is committed to providing reliable and efficient delivery services for customers across the Albury Wodonga region. This Shipping Policy outlines important information regarding order processing, delivery timelines, shipping charges, and customer responsibilities.

Delivery Areas

Desi Bazar currently offers local grocery delivery services within selected areas of Albury and Wodonga. Delivery availability may vary depending on location and order size.

Order Processing

All online orders are processed during business hours. Orders placed outside business hours, on weekends, or public holidays may be processed on the next working day.

Delivery Timeframes

Desi Bazar aims to deliver all orders within the estimated delivery timeframe provided at checkout. Delivery times may vary depending on product availability, traffic conditions, weather, or other unforeseen circumstances.

Shipping Charges

Delivery fees may apply depending on the delivery location and order value. Any applicable shipping charges will be displayed during the checkout process before payment confirmation.

Same-Day Delivery

Same-day delivery may be available for selected locations and orders placed before the specified cutoff time. Availability of same-day delivery is subject to product stock and delivery capacity.

Customer Responsibilities

Customers are responsible for providing accurate delivery details, including address, contact number, and delivery instructions. Incorrect or incomplete information may result in delays or failed deliveries.

Failed Deliveries

If a delivery cannot be completed due to customer unavailability, incorrect address details, or inability to access the delivery location, Desi Bazar may contact the customer to arrange redelivery. Additional delivery charges may apply.

Product Availability

All deliveries are subject to product availability. In the event that an item is unavailable, Desi Bazar may substitute the product with a similar item or contact the customer regarding alternative options.

Damaged or Missing Items

Customers should inspect their order upon delivery. Any damaged, missing, or incorrect items should be reported to Desi Bazar as soon as possible for assistance and resolution.

Delivery Delays

While Desi Bazar strives to deliver orders on time, delays may occasionally occur due to factors beyond our control, including severe weather, traffic disruptions, or technical issues. Desi Bazar is not liable for delays caused by such circumstances.

Contact Information

For any shipping or delivery-related inquiries, customers may contact Desi Bazar through the website or visit the store directly for assistance.

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